Refund Policy

Refund Policy

At Les Paniers FruitMeUp, we want your office, event, or platter order to arrive fresh and exactly as expected. Because we work with fresh, perishable produce, our refund policy is built around freshness and satisfaction rather than traditional returns.

Freshness Guarantee
If your platter arrives damaged, incomplete, or not up to our quality standards, contact us within 24 hours of delivery at info@fruitmeupmtl.com with your order number and a photo of the platter. We'll make it right with a replacement or a refund — no need to return the product, since we can't resell perishable items.

Order Changes & Cancellations
Because platters are prepared fresh for each delivery, we ask that any changes to quantity, delivery date, or cancellations be made at least 48 hours before your scheduled delivery. Orders changed or cancelled within 48 hours of delivery may not be eligible for a refund, as ingredients are already sourced and prep may be underway.

Office & Event Orders
For recurring office deliveries, any issue with a specific delivery should be reported within 24 hours so we can resolve it before your next order. For one-time event or catering orders, please double-check your delivery address, date, and headcount at checkout — these details are locked in once prep begins.

Non-Returnable Items
Since our platters are fresh food products, we're unable to accept physical returns. All resolutions are handled through replacement or refund based on the Freshness Guarantee above.

Questions?
Reach out anytime at info@fruitmeupmtl.com or through our Contact Us page — we're happy to help make sure your next office order goes smoothly.